DieselWin Privacy Policy

At DieselWin, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This DieselWin Casino privacy policy explains what information we collect, why we collect it, how we use it, and the rights you hold over your own data. By creating an account or using dieselwin.com, you agree that we may process your information as described below.

Who We Are and How to Reach Us

DieselWin Casino is operated by Win Top Ltd, a company registered in the Autonomous Island of Anjouan, Union of Comoros, licensed under the Computer Gaming Licensing Act 007 of 2005 with B2C gaming licence No. ALSI-202509029-FI1. Our payment operations are carried out through our appointed independent representative, Winstrax Ltd, registered in Nicosia, Cyprus. If you have any questions about how we handle your personal data, you can contact us at [email protected], and our live chat team is available around the clock to assist you.

Information We Collect

When you use Diesel Win, we collect several categories of information to operate your account, process transactions and comply with our legal obligations as a licensed operator.

• We collect registration details such as your name, date of birth, email address and phone number when you sign up for a Diesel Win Casino account
• We gather identity verification documents, which may be requested at any time, particularly before a withdrawal is processed
• We record deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, Skrill, Apple Pay, Google Pay, Revolut and supported cryptocurrencies
• We track your gaming activity, including wagers, game types played and bonus participation, to calculate wagering progress, cashback and rakeback accurately
• We log technical data such as your IP address, device type, browser and approximate location to secure our platform and detect fraud
• We store your communications with our support team, including live chat transcripts and emails

Information Collected Through the DieselWin App

If you download our official iOS app, we may collect device identifiers and app usage data to deliver the DieselWin casino app bonus for installation and to keep your experience consistent across platforms. We at DieselWin ensure the same privacy standards apply whether you play through the desktop site, mobile web, or the dedicated DieselWin app.

Why We Collect Your Data

We use the information we collect for the following purposes:

• We verify your identity and age to confirm you are eligible to use our services
• We process your deposits and withdrawals securely through our payment partners
• We calculate VIP levels, Stars, Gems and Chips earned through your lifetime deposits and wagering activity
• We administer bonuses, cashback, rakeback and promotions such as WinStreak and our jackpot with a €1,000,000 prize pool
• We monitor for suspicious activity, fraud and breaches of our terms
• We send you account notifications, security alerts and, where you have consented, marketing communications
• We comply with our obligations under the Computer Gaming Licensing Act and other applicable regulations

Legal Basis for Processing

Our processing of your personal data is based on the necessity of performing our contract with you, our legitimate interests in preventing fraud and operating a secure gaming platform, compliance with our licensing obligations, and, where applicable, your consent for marketing or optional communications. You may withdraw consent for marketing at any time by contacting our support team.

How We Share Your Information

We do not sell your personal data. However, we may share information with the following parties where necessary:

• Our payment operator, Winstrax Ltd, to process deposits and withdrawals
• Payment processors and banking partners that facilitate transactions
• Identity verification providers when we need to confirm your documents
• Regulatory authorities where required by our licence or by law
• Service providers who support our platform, including hosting, analytics and customer support tools

Our DieselWin Casino platform requires any third party handling your data to maintain appropriate confidentiality and security standards consistent with our own obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our regulatory, accounting and anti-fraud obligations. Transaction records, verification documents and communication logs may be kept for extended periods where required by the Computer Gaming Licensing Act or other applicable rules. Once retention is no longer necessary, we securely delete or anonymise your data.

Security of Your Information

We implement technical and organisational measures designed to protect your personal data from unauthorised access, loss or misuse. Our DieselWin team restricts access to personal data to staff who need it to perform their duties, and we encrypt sensitive information such as payment details during transmission. While we work hard to safeguard your data, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to valid requests within a reasonable timeframe.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing
• You can request a copy of your data in a portable format
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We may ask you to verify your identity before processing your request to ensure we protect your data from unauthorised access.

Restricted Jurisdictions

We do not knowingly collect or process personal data from individuals in restricted countries, including Afghanistan, Belarus, Iran, Russia, the United States of America, and the other jurisdictions listed in our terms. If you access DieselWin from a restricted territory, we reserve the right to suspend your account and limit further processing of your data in accordance with our policies.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate dieselwin.com, remember your preferences, including your language flag selection, and analyse how you interact with our site. For more details on the specific cookies we use and how to manage them, please refer to our separate cookie policy.

Account Verification and Locked Accounts

As part of our commitment to responsible data handling, we may request additional verification documents before processing a withdrawal. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account pending further verification, in line with our terms. We process such data solely to confirm your identity and protect both your account and our platform from fraud.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of DieselWin after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your personal data, our support team is available 24/7 via live chat or email at [email protected]. We at DieselWin are committed to addressing your privacy concerns promptly and transparently.